AQM News ::
29 October 2007
Quality monitoring provides a range of demonstrable benefits to business process, staff and importantly the customer!
Client News ::
5 November 2007
AQM client, Wineselectors, wins an international award in global food media and publishing
Shopper News ::
29 October 2007
New and exciting "mystery shopper" assignments become available for the AQM shopper team.
Welcome to Australian Quality Monitoring
Who are we?
Australian Quality Monitoring (AQM) provides a range of Consulting, Training and Quality Audit tools and services.
What are our services?
Call quality monitoring
Mystery shopping
Sales and service training design and facilitation
Operations and sales improvement advice
Staff attitude surveys
Customer surveys
Quality audits
Legislative and business compliance audits
What benefits can we offer?
Improved working practices
More efficient business processes
Sales and profit growth
Superior customer service capability
Better staff retention
Improved morale
Compliance to legislation and business rules
Clearer reporting systems
These are just some of the results our clients tell us we have achieved for them!
To find out how we can assist you and your business needs please feel free to contact us for an obligation free discussion.
AQM is actively involved with several industry bodies including presenting at a number of forums for such associations as the ATA (Australian Tele-services Association), the HDI CCI (Help Desk Institute/Call Centre Institute) and ADMA (Australian Direct Marketing Association).