AQM News ::
15 January 2009
As we farewell 2008 and start the year of 2009 it is evident that there will be challenges for a great many businesses in the year ahead.
Shopper News ::
15 February 2009
We hope that you, our shoppers, had a great festive season and hope that 2009 is a happy, healthy and prosperous one for each of you and your families.
Welcome to Australian Quality Monitoring
Who are we?
Australian Quality Monitoring (AQM) provides a range of Consulting, Training and Quality Audit tools and services.
What are our services?
Call quality monitoring
Mystery shopping
Sales and service training design and facilitation
Operations and sales improvement advice
Staff attitude surveys
Customer surveys
Quality audits
Legislative and business compliance audits
What benefits can we offer?
Improved working practices
More efficient business processes
Sales and profit growth
Superior customer service capability
Better staff retention
Improved morale
Compliance to legislation and business rules
Clearer reporting systems
These are just some of the results our clients tell us we have achieved for them!
To find out how we can assist you and your business needs please feel free to contact us for an obligation free discussion.
AQM is actively involved with several industry bodies including presenting at a number of forums for such associations as the ATA (Australian Tele-services Association), the HDI CCI (Help Desk Institute/Call Centre Institute) and ADMA (Australian Direct Marketing Association).