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This is a Quick Quiz based on what you read in Step 1 about Mystery Shopping.

Question #1 of 4

Why is it important not to mention the name of the rep you spoke to in the comments section of your feedback sheet

	From time to time the comments are used as training examples to other staff, therfore must have no mention of who the comments relate to
	The comments need to be keep as brief as possible
	It is not important whether you mention their names or not
	We need to have the reps name in the comment so we can identify them

Question #2 of 4

Choose the most correct phrase:

	It is not important whether you make your call on a different day from the one specified to you
	If you forget to make your call it's okay to do it the day later
	You must tell AQM that you were not able to make your call 24 hours after it was due
	You must complete your call on the day specified if unable to do so you must contact AQM 24 hours before it is due

Question #3 of 4

What should you do if you have a difficult call?

	Note down all the details of the call in your comments and send through to AQM when you have time
	Contact AQM immediately with all the details
	Nothing, it is not your problem
	Call the company back and speak to the supervisor

Question #4 of 4

What are the four key qualities we look for in a Mystery Shopper?

	Accuracy, driven, reliable and friendly
	Review, reliable, outgoing, dependable
	Anonymity, reliability, review, passionate
	Anonymity, informative, reliability, accuracy

Tel 0403 589 195

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